Frequently Asked Questionsexpand
Our Website expand
HOW IS EYECONIC® DIFFERENT THAN OTHER SITES?expand
  • Eyeconic is the only site where you can buy eyewear or contact lenses with your VSP® insurance-in-network.
  • Out of multitude of online eyewear retailers, we're the only one to partner with the VSP doctor network so your prescription is right. We give you 90 days from your date of purchase to receive a FREE frame adjustment from a participating VSP doctor, on us!
    Find a Doctor.
  • Your prescription glasses undergo a 25-point quality control check. Your satisfaction is guaranteed! Contact us if you aren’t happy, and we’ll work to make everything right.
EYECONIC® ACCOUNTexpand
HOW DO I CREATE AN ACCOUNT? expand
In order to create your Eyeconic account, you’ll need to take the following steps: Enter in your personal information as indicated, create your user name/login (e-mail address) and password then you’re all ready to go! Create an account now.
HOW DO I SIGN IN? expand

It's simple! Go to the Sign In page and type in your user name/login (e-mail address) and password.


Note: If you’re a VSP Vision Care member, this is different than the information you use to sign in on VSP.com. If you’d like to use your VSP insurance, go to your Benefits page to easily connect your benefits by providing your personal information.

DO I HAVE TO SIGN IN? expand

Nope. Feel free to shop as a guest.

VSP® VISION CARE BENEFITS expand
DO I HAVE TO BE A VSP MEMBER TO SHOP ON EYECONIC? expand

No. Anyone can shop on Eyeconic.

CAN I USE MY VSP VISION CARE BENEFITS TO MAKE A PURCHASE ON EYECONIC? expand

In most cases, yes! But it all depends on the specific details of your insurance plan. If available, you can apply your benefits to your purchase on Eyeconic. If you’ve used your benefits, or you’re not eligible to connect them through Eyeconic, you still get 20% off glasses and sunglasses just for being a VSP member!


Note: If your insurance plan doesn’t allow for Eyeconic integration, but you do have benefits available, simply shop on Eyeconic and submit for out-of-network reimbursement on VSP.com. You can also call us at 855-EYECONIC (855-393-2664), 7 a.m. to 5 p.m. Pacific Time, Monday through Friday to easily submit for out-of-network reimbursement.

HOW DO I CONNECT MY VSP BENEFITS? expand

It’s easy! Visit our Insurance Benefits page. Be prepared to provide your personal information. Then you’re all ready to shop on Eyeconic without having to submit a claim or do any extra work!


Note: If your insurance plan doesn’t allow for Eyeconic integration, but you do have benefits available, simply shop on Eyeconic and submit for out-of-network reimbursement on VSP.com. You can also call us at 855-EYECONIC (855-393-2664), 7 a.m. to 5 p.m. Pacific Time, Monday through Friday to easily submit for out-of-network reimbursement.

WHAT IF I HAVE A SECOND-PAIR BENEFIT – CAN I USE THE BENEFIT ON EYECONIC? expand

Sorry, second-pair benefits aren’t integrated with Eyeconic right now, but simply shop on Eyeconic and submit for out-of-network reimbursement.

CAN I PLACE AN ORDER FOR A DEPENDENT OR SOMEONE OTHER THAN MYSELF? HOW DOES THAT WORK? expand

Of course you can! To make things a lot easier, we recommend creating a separate Eyeconic account for each person. When creating their account, connect their benefits by using their personal information and the primary holder’s last four of the social security number then the site will walk you through the next steps. If you aren’t the patient, but you are paying for eyewear, your personal information will be captured in the Payment Methods section.

CAN EYECONIC HELP ME CONNECT MY BENEFITS? expand

Of course! Give us a call at 855-EYECONIC (855-393-2664), 7 a.m. to 5 p.m. Pacific Time, Monday through Friday. We’d be happy to help.

VIRTUAL TRY-ON expand

More than ever before, glasses are a standout accessory. Eyeconic’s 3D Virtual Try-On tool is the closest you’ll get to in-store shopping - without having to put on pants. In just two quick and easy steps, you’ll be ready to virtually try on any pair of frames to see how they fit and look on your face from every angle. You can even share it with your friends to get style advice you can trust.

HOW DO I USE VIRTUAL TRY-ON? expand

You can locate the Virtual Try-On tool on eyewear product pages. Creating your virtual try-on video only takes about 30 seconds in just two simple steps:

  1. Using your webcam to record a five-second video, center your head to the red circle then follow the pacer as you slowly turn your head from side to side.
  2. To take a photo to ensure for accurate sizing, hold up any plastic card in your wallet (like a library card or ID) against your forehead.
WHAT ARE THE TECHNICAL REQUIREMENTS TO CREATE A VIRTUAL TRY-ON VIDEO? expand
  • Make sure your laptop or computer has a webcam. It can be built in or attached separately. If you are using your mobile phone or tablet, make sure it has a camera.
  • We require Adobe Flash version 11.3 or higher. You can get the latest version here: http://get.adobe.com/flashplayer/
  • For computers and laptops, we support Firefox, Safari, Chrome, Internet Explorer Version 10 and higher, Mac OS X Safari version 7 and up. For mobile phones and tablets, we support iOS Safari 7 and up, Android Stock Browser 4.4 and up and Chrome for Android 30 and up.
WHAT ARE SOME TIPS TO MAKING MY VIRTUAL TRY-ON VIDEO? expand
  • Make sure you have even lighting on your entire face. Facing a window is a great way to get nice, natural light on your face. Good lighting helps us detect your features more accurately and will give you better information about the coloring of the glasses on your face.
  • Turn smoothly and slowly from side to side. This helps us detect your features accurately and gives you a nice range of motion when you are viewing your video later.
  • Look into the webcam when you are turning side to side. This way your video won’t be looking down.
  • Smile!
IS MY VIDEO STORED ANYWHERE? expand

No, your video is not saved on Eyeconic, your Eyeconic account or on the Internet. The video is only stored on your computer's browser.

FRAMES expand
WHAT MEASUREMENTS DOES EYECONIC NEED? expand

To position your prescription lenses correctly in your frames, we’ll need your PD, or pupillary distance. This is the distance, in millimeters, between the centers of your pupils. Most prescriptions don’t include it. Some online eyewear stores suggest you take your own measurement. But when you shop on Eyeconic, you can put the ruler away! We’ll use a standard PD or collect your PD from your prescribing eye doctor. Just let us know if your glasses are for reading or for distance to ensure a more accurate measurement. It’s just another way Eyeconic brings expert personal service to online shopping.

AM I ABLE TO BUY PROGRESSIVES? expand

You sure can! Whether you call them progressives or no-line bifocals, don’t worry, we’ve got you covered.

WHAT ABOUT MEASUREMENTS ON PROGRESSIVE LENSES? expand

Progressives require a measurement called segment height, or seg height. It’s unique to each individual frame – and not a general measurement that a patient gets at the doctor’s office. We use a fancy algorithm to calculate seg height, based on the frames you select. You don’t have to provide any additional information; we’ll take care of everything.

Contact Lensesexpand
CAN I USE MY EYEGLASS PRESCRIPTION TO ORDER MY CONTACTS? expand

No. Eyeglass prescriptions differ from contact lens prescriptions. See your doctor to get a valid and accurate contact lens prescription.

WHAT IS THE DIFFERENCE BETWEEN A ROUTINE EYE EXAM AND A CONTACT LENS EXAM? expand

Routine eye exams are an important preventive measure for maintaining your overall health and wellness. During an eye exam, an eye doctor can look for vision problems and signs of serious medical conditions such as glaucoma, cataracts, diabetes, and even cancer.

Because contact lenses rest directly on your eyes, a contact lens prescription can differ greatly from an eyeglass prescription. Your eye doctor will perform special tests during a contact lens exam to evaluate your vision with contacts. The surface of your eye will be measured to determine what size and type of contacts are best for you. A tear film evaluation may also be performed to make sure you have enough tears to comfortably wear contacts.

CAN I GET COLORED CONTACTS? expand

Yes! But only if your doctor has prescribed them to you.

DO YOU OFFER TRIAL LENSES? expand

Not at this time, but you can visit your doctor to learn about your options.

PRESCRIPTIONS expand
CAN YOU RECOMMEND A DOCTOR IF I DON’T HAVE A CURRENT PRESCRIPTION?expand

Definitely! We partner with a network of 37,000 VSP doctors. Use our Find A Doctor tool to find a doctor near you.

HOW DO I KNOW IF I HAVE A CURRENT PRESCRIPTION? expand

The best way is to check with your doctor's office before placing your order. Check out our example of a valid prescription. Your current prescription should include:

  • Patient Name
  • Valid Expiration Date
  • Prescribing Doctor
  • Prescription Information

If we receive an image of the prescription, we’re able to verify it based on the submission of a valid prescription form.


Note: An eye exam is recommended every year. As a rule, you shouldn’t go longer than two years between eye exams. You may need to have your eyes examined more often if you have a family history of eye diseases, diabetes, if you have generally poor health, or you’re taking medications that may have potential side effects on the eyes.

WHEN DO I ENTER MY PRESCRIPTION? expand

During the checkout process, you will be asked to upload an image of your current prescription. Check out our example of a prescription to upload. Don’t have a copy of your prescription? No worries, we’ll contact your prescribing doctor to gather all the info for you!

HOW DO I UPLOAD MY CURRENT PRESCRIPTION?expand

First things first, you’ll need to snap a photo of or scan your current prescription and save it to your computer or mobile device. Check out our example of a prescription. Image of your current prescription must include:

  • Patient Name
  • Valid Expiration Date
  • Prescribing Doctor
  • Prescription Information

At checkout, scroll down to the PRESCRIPTION section and use the UPLOAD AN IMAGE option. Then follow these steps:

  1. Enter patient’s first and last name.
  2. Click, CHOOSE A PHOTO and select the image of your current prescription that you had previously saved. We accept all image formats excluding TIFF and BMP.
  3. Select “I authorize…”
  4. Select NEXT STEP
ORDER STATUS AND SHIPPING expand
HOW DO I TRACK MY ORDER? expand

You can view your order in My Account section. For all orders, you can track your shipment on the site or via your shipment confirmation e-mail. If you didn’t create an account, check your order status here.

CAN I PRINT A RECEIPT OF MY ORDER? expand

Yes! In My Account, and you'll be able to print a receipt of your order from Order History. If you purchased as a guest, you can locate and print your order through Order Status.

HOW SOON WILL I RECEIVE MY ORDER? expand

Non-Prescription Sunglasses:

The following shipping estimates include 1-2 business days to prepare your item for shipping.

  • With FREE Ground Shipping, it will take 7-9 business days until your new shades are in your hands… or on your face
  • With 2nd Day Shipping, it will take 3-4 business days
  • With Next Day Shipping, it will take 2-3 business days.

Contact Lenses:

The following shipping estimates include 1-2 business days to verify your current prescription (if you’ve uploaded one during checkout) and prepare your item for shipping.

  • With FREE Ground Shipping, it will take 10-14 business days until you can pop in your new contacts.
  • With 2nd Day Shipping, it will take 6-7 business days.
  • With Next Day Shipping, it will take 4-5 business days.

Prescription Glasses:

Every prescription is unique. That’s why prescription lenses typically take longer to receive, because they’re custom made pieces, specifically fabricated for your eyes only.

*If your order includes a progressive prescription or is being made with TechShield® or sunsync, we’ll need an additional 2-3 business days to apply these enhancements with the care and attention needed to ensure the final product is perfect.

The following shipping estimates include 5-7 business days to validate your current prescription, manufacture your lenses (single vision prescriptions without lens enhancements), and prepare your item for shipping.

  • With FREE Ground Shipping, it will take 15-18* business days until your new specs are in your hands… or on your face.
  • With 2nd Day Shipping, it will take 10-14* business days.
  • With Next Day Shipping, it will take 7-9* business days.
WHAT SHOULD I DO IF I MADE A MISTAKE WHEN PLACING MY ORDER? expand

Hey, everyone makes mistakes. We understand. Just call our customer service team right away at 855-EYECONIC (855-393-2664) or email us at info@eyeconic.com. We’ll help you get everything straightened out!

HOW DO I KNOW IF THE CONTACTS I WANT ARE ON BACKORDER? expand

We'll contact you if the lenses you ordered are on back-order and let you know when you can expect to receive them

DO YOU OFFER INTERNATIONAL SHIPPING? expand

Not yet, but we’re working on it! Right now, we ship to anywhere within the United States.

WHERE SHOULD I HAVE MY ORDER SHIPPED? expand

It’s up to you! We can send your order to your doctor’s office, your residence or office – just not to a P.O. Box. or APO/FBO addresses.

PRICE MATCH expand

Think you found a better price online than what we’re offering on Eyeconic? By all means, let us know, and we’ll match it (given that you meet a few of our conditions, outlined below).

HOW DOES THE PRICE-MATCHING PROGRAM WORK, EXACTLY? expand

If you have a price-match request, contact our Customer Service team. Representatives are available from 7 a.m. to 5 p.m. Pacific Time, Monday through Friday, at 855-EYECONIC (855-393-2664) or info@eyeconic.com. We’d be happy to look into your request. Here’s what we’ll need from you:

  1. Get in touch with us sooner rather than later – either before you purchase or no later than 30 days from the purchase date.
  2. Be prepared to tell us where you found the lower price. Any details you may have, please pass them along, especially if you have screenshots, or a URL that links us to where online you found the price.

Your Customer Service representative will then verify the final and lowest price available.

IF YOU VERIFY MY PRICE-MATCH REQUEST, WHAT HAPPENS NEXT?expand

Our Customer Service team will get in touch with you to let you know your price-match request has been approved. If you haven’t placed your order yet and the request meets all conditions, we’ll honor your request before checking out. If you’ve already placed your order, we’ll refund you the price difference after your order has been processed. Pretty cool, right?

ARE THERE ANY CONDITIONS FOR THE PRICE MATCHING PROGRAM? expand

The short answer is: Yes. But feel free to dig into the details below.

  • Requests can be made before purchase or within 30 days of the purchase date.
  • We only price match authorized online retailers, including Framesdirect.com, 1800contacts.com, Coastal.com, Walmart.com, Target.com, Walgreens.com, Lens.com, Visionworks.com – not brick-and-mortar stores. We don’t price match membership clubs or international retailers.
  • The lower-priced online retailer must have the product currently in stock, must be the exact brand, and be an established site as determined by Eyeconic in its sole discretion.
  • In determining the price difference, we’ll look at the overall cost the other retailer is offering, compared to our overall cost. We may consider factors including shipping and handling charges.
  • We will only match the current advertised price on another authorized online retailer’s site.
  • We’ll do everything we can to match a lower price on contact lenses. But keep in mind, some prices on these products are dictated by the manufacturer, so we can’t always accommodate certain requests. We will match a manufacturer’s lowest authorized price. Make sense? (Give us a call, we’re happy to explain further).
  • If your item goes on sale on Eyeconic within 30 days of your purchase, we will provide you a price adjustment for the difference, upon request.
  • Price matching cannot be stacked with additional offers/promotions on Eyeconic
PAYMENT expand
WHAT FORMS OF PAYMENT ARE ACCEPTED? expand

There are plenty of ways to pay. We accept Visa®, MasterCard®, American Express®, Discover®, PayPal, or an Eyeconic e-gift card. You can also use your Health Savings Account and your Flexible Spending Account toward purchases.

CAN I SPLIT PAYMENT BETWEEN TWO CREDIT CARDS? expand

Sorry. Right now, we aren’t able to split payment between two credit cards.

WHAT ABOUT E-GIFT CARDS? expand

You can use a gift card and an additional credit card.

WHEN IS MY CREDIT CARD CHARGED? expand

When you place your order, we ask your credit card for an authorization hold to cover the balance. We only bill your credit card once your order ships from our facility and is heading your way.

IS IT SAFE TO USE MY CREDIT CARD ON THE SITE? expand

Yes. When you shop on Eyeconic you’re in safe and secure hands. For more details check out our Privacy Policy.

DO YOU OFFER GIFT CARDS? expand

Yes. You can purchase e-gift cards for friends and family who love wearing frames and contacts just as much as you do

CAN I USE MY FSA FUNDS TOWARDS MY PURCHASES? expand

Yes, you can use your Flexible Spending Account (FSA) funds towards prescription glasses, prescription sunglasses and contact lenses on Eyeconic whether or not you have vision insurance. Every FSA plan is different, so it’s important to take a good look at yours before you start using your FSA funds.


NOTE: Generally, FSA expire so take advantage of your funds before your FSA’s yearly deadline.

CAN I USE MY HSA FUNDS TOWARDS MY PURCHASES? expand

Yes, you can use your Health Savings Account (HSA) funds towards prescription glasses, prescription sunglasses and contact lenses whether or not you have vision insurance.

SALES TAX expand
WHY IS THE SALES TAX SHOWN DURING CHECKOUT ONLY ESTIMATED? expand

Great question! It all depends on the delivery address and which warehouse your order is shipped from. If an order has multiple items shipped from multiple warehouses to a single delivery address, the tax rate applied to the order may vary based on the warehouse locations. Once your order has shipped, we’ll be able to provide actual taxes, which is the amount that will be charged to your credit card. You’ll be able to see this charge in your account (under Order History) after your order has shipped.

WHAT IS YOUR TAX POLICY? expand

The taxes we charge on merchandise are based on state and local tax laws and tax rates. Where required, tax is also applied to the shipping and handling charges. If you return an item for a refund, the refund includes the taxes you paid for that item. There is no refund for taxes paid on shipping and handling; shipping and handling charges are non-refundable as soon as an item has shipped. If you have any questions, please contact customer service at 855-EYECONIC (855-393-2664) 7 a.m. to 5 p.m. Pacific Time, Monday through Friday or e-mail us at info@eyeconic.com.

RETURN AND EXCHANGE POLICY expand
WHAT IS THE EXACT POLICY? expand

Check out our Return and Exchange Policy page for all the details

WHAT SHOULD I DO IF I RECEIVED DAMAGED OR INCORRECT PRODUCTS? expand

Well, hopefully this will never happen. But if for some reason it does, call our Customer Service team right away at 855-EYECONIC (855-393-2664) 7 a.m. to 5 p.m. Pacific Time, Monday through Friday or e-mail us at info@eyeconic.com. We’ll make things right!

EYECONIC PRODUCT WARRANTY POLICY expand

All products available on Eyeconic – including frames, contact lenses, prescription lenses, and lens enhancements come with a one-year, one-time use warranty from your original purchase date for defects in material and workmanship

FRAME WARRANTY expand

All frames are warranted by Eyeconic against defects in materials and workmanship for up to one year from your original purchase date. Warranty can only be used once, honors the originally purchased pair of frames and cannot be used for a replacement pair that we sent you.

Defects exclude damage caused by, but not limited to, customer abuse, normal wear and tear, alterations and improper storage.

CONTACT LENS WARRANTY expand

All contact lenses and vials include a one-year Eyeconic warranty from your original purchase date for defects in material and workmanship. The warranty covers products in resalable and original sealed packaging with expiration date of at least 18 months out.

Defects exclude damage caused by, but not limited to, customer abuse, alterations, improper storage, and packaging that has been tampered with including but not limited to markings, writing or stickers on them.

LENS WARRANTY expand

All prescription lenses—polycarbonate, Trivex® and high index lenses—include a one-year, one-time use Eyeconic warranty from your original purchase date. The warranty covers scratches, chips, voids and other defects. Warranty honors the originally purchased lenses and cannot be used for replacement lenses.

Defects exclude damage caused by, but not limited to, customer abuse, normal wear and tear, alterations and improper storage.

LENS ENHANCEMENTS WARRANTY expand

Anti-Reflective Lens Coatings (includes TechShield Blue):

These lens coatings include a one-year Eyeconic warranty from your original purchase date. The warranty covers scratches, chips, voids and other defects/imperfections. Warranty honors the originally purchased lens coating and cannot be used for replacement lens coating.


sunsync® Light-Reactive Lenses:

These light-reactive lenses include a one-year Eyeconic warranty from your original purchase date. The warranty covers scratches, chips, voids and other defects/imperfections. Warranty honors the originally purchased lens coating and cannot be used for replacement lens coating.

Defects exclude damage caused by, but not limited to, customer abuse, normal wear and tear, alterations and improper storage.

HOW DO I FILE A WARRANTY CLAIM? expand

We want you to be completely satisfied with your purchase, contact us so we can make it right.

To file a warranty claim, here's what you'll need:

  1. The damaged or unused product
  2. Eyeconic order number

Once you have the items above, contact the Eyeconic Customer Service team at 855-EYECONIC (855-393-2664) 7 a.m. to 5 p.m. Pacific Time, Monday through Friday or e-mail us at info@eyeconic.com, and we’ll provide a return label for you to send the merchandise back to Eyeconic and discuss warranty or other repair and replacement options.

ADDITIONAL QUESTIONS expand

Let’s chat! Give us a call at 855-EYECONIC (855-393-2664) or e-mail us at info@eyeconic.com.

CALIFORNIA CONSUMERS PROPOSITION 65 WARNING expand

This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. For more information please click here.

Contact Us expand

Give Us A Call

You can reach us at 1-855-EYECONIC (855-393-2664).

Our hours are from 7 a.m. to 5 p.m. PST., Monday - Friday