Frequently Asked Questionsexpand
Our Website expand
How do I sign in?expand
It's simple. Go to the Sign In page and type in your username (which is your e-mail address) and password. If you’re a VSP® Vision Care member, this is different than the information you use to sign in on VSP.com. Note: You will enter your VSP.com sign-in and password on the Connect My Benefits page, if you’d like to apply your insurance information while placing an order.
Can I place an order for a dependent, or someone other than myself? How does that work? expand
Yes, you can place an order for a dependent. For each person who wants to order from Eyeconic®, a separate Eyeconic account is recommended. You can create these additional accounts on your Sign In page. Just enter the username and password – or the last name, date of birth, and last four digits of the social security number – of the primary person insured, and the site will walk you through the next steps. When you’re placing the order, just be sure to select the member who matches the name on the prescription. If you aren’t the patient, but you are paying for eyewear, your personal information will be captured in the Payment Methods section.
I only have limited computer access – can I place my order over the phone? expand
Yes, we accept phone orders. Call us at 855-EYECONIC (855-393-2664) between 7 a.m. and 5 p.m. Pacific Time, Monday through Friday, and we’ll help you get started. To speed up the process, be prepared to provide your personal information – including your name, date of birth, the last four digits of your social security number, and your specific order details.
How is Eyeconic different than other optical sites?expand
* Eyeconic partners with VSP doctors so your prescription is right.
* Your prescription glasses will undergo a 25- point quality control check.
* We give you 90 days from your date of purchase to receive a complimentary frame adjustment from a participating VSP doctor.
* Your satisfaction is guaranteed. Contact us if you experience any problems, and we’ll work to make everything right.
Do I have to sign in? expand
No, you’re free to shop as a guest – but if you’re eligible to connect your insurance benefits, and you’d like to do so for a discount on your order, you’ll need to sign in. We ask you to register so that we can protect your private information.
VSP® Vision Care Benefits expand
Do I have to be a VSP member to order on Eyeconic? expand
No. Anyone can place an order on Eyeconic.
Can I use my VSP Vision Care benefits to make a purchase on Eyeconic? expand
In many cases, yes. It depends on the specific details of your insurance plan, but most of the time, if you have benefits available, you can use those toward savings on Eyeconic. And even if you’ve used up your benefits, or you’re not eligible to connect them through Eyeconic, you can still enjoy discounts on glasses and sunglasses. Note: If your insurance plan doesn’t allow for Eyeconic integration, but you do have benefits available and an out-of-network option, then you CAN purchase from Eyeconic and submit for out-of- network reimbursement.
How do I Connect My Benefits online? expand
Enter your VSP.com sign-in information, or be prepared to provide your name, the last four digits of your social security number, and your date of birth. It’s easy to connect your benefits on Eyeconic. By using the site to order eyewear, you won’t have to submit a claim or do any extra work.
Can Eyeconic help me connect my benefits? expand
Of course. Our customer service team is happy to assist you. Give us a call at 855-EYECONIC (855-393-2664), 7 a.m. to 5 p.m. Pacific Time, Monday through Friday.
Virtual Try-On expand
More than ever before, glasses are a standout accessory. Use Eyeconic’s interactive Virtual Try-On feature to see how different shapes, styles, and colors look on your face. You may even decide to order a second or third pair. Just use your favorite photo from your computer or your Facebook page, or set up your webcam.
Is my photo or video ever stored?expand
No, neither your photo, nor your video, is ever saved at Eyeconic or on the Internet. The pictures are only stored on your computer's browser.
How do I remove my picture?expand
* Open Virtual Try-On
* Go to the Your Previous Picture section and click the "x" in the bottom right-hand corner of your photo.
* The word "remove" will appear when you hover over the "x". Just click "remove".
Framesexpand
What measurements does Eyeconic need?expand
To position your prescription lenses correctly in the frames of your choice, we will need your PD, or pupillary distance. (This is the distance, in millimeters, between the centers of your pupils). Most prescriptions don’t include it. Some online eyewear stores suggest you take your own measurement. But when you shop at Eyeconic, you can keep your ruler in the drawer. We’ll collect your PD for you, from your prescribing eye doctor. We’re happy to bridge the gap between the convenience of online shopping and the expert service of private practice care.
Am I able to order progressives? expand
Yes. You can now order progressives on Eyeconic.
What about measurements on progressive lenses?expand
There is a measurement needed when purchasing progressives called segment height, or seg height. It’s unique to each individual frame – and not a general measurement that a patient gets at the doctor’s office. We have an algorithm that we use to calculate seg height, based on the frames you select. You won’t have to provide any additional information on your own; we’ll do the work.
What if I have a second-pair benefit – can I use the benefit on Eyeconic?expand
Sorry, you won’t be able to do so at this time.
Contact Lensesexpand
Can I use my eyeglass prescription to order my contacts?expand
No. You’ll need a separate contact lens prescription. See your VSP doctor to obtain one.
What is the difference between a routine eye exam and a contact lens exam? expand
Routine eye exams are an important preventive measure for maintaining your overall health and wellness. During an eye exam, a VSP eye doctor can look for vision problems and signs of serious medical conditions such as glaucoma, cataracts, diabetes, and even cancer. During a contact lens exam, your doctor will evaluate your vision with contacts. Although your vision may be clear and you feel no discomfort from your lenses, there are potential risk factors with improper fitting of contact lenses that can affect the overall health of your eyes.
Can I get colored contacts? expand
Yes -- assuming we can verify with your doctor that you’ve been prescribed these types of contacts.
Do you offer trial lenses? expand
No, Eyeconic does not offer trial contact lenses at this time. Visit your VSP doctor to learn about your options.
Prescriptions expand
Can you recommend a doctor if I don’t have a current prescription?expand
Yes. Use the Find A Doctor tool to locate a provider convenient for you.
How do I know if I have a current prescription? expand
We recommend checking with your doctor's office before placing your order. Your current prescription should include: Patient Name, Valid Expiration Date, Prescribing Doctor, and Prescription Information. If we receive an image of the prescription, we’re able to verify it, based on the submission of a valid prescription form.

 

Note: An eye exam is recommended every year. As a rule, you shouldn’t go longer than two years between eye exams. You may need to have your eyes examined more often if you have a family history of eye diseases, diabetes, if you have generally poor health, or you’re taking medications that may have potential side effects on the eyes.
When do I enter my prescription?expand
Your best and fastest option is to upload an image of your current prescription at checkout. Don’t have your prescription? We’d be happy to contact your prescribing doctor to gather all the info.
HOW DO I UPLOAD MY CURRENT PRESCRIPTION?expand
First things first, you’ll need to snap a photo of or scan your current prescription* and save it to your computer or mobile device. *Image of your current prescription must include: Patient Name, Valid Expiration Date, Prescribing Doctor, and Prescription Information.

 

At checkout, scroll down to the PRESCRIPTION section and use the UPLOAD AN IMAGE option. Then follow these steps:

 

  • 1. Enter patient’s first and last name.
  • 2. Click CHOOSE A PHOTO and select the image of your current prescription that you had previously saved.
  • 3. Select “I authorize…”
  • 4. Select CONTINUE
  •  
Order Statusexpand
How do I track my order?expand
You can view your order in the My Account section. For all orders, you can track your shipment on the site or via your shipment confirmation e-mail.
How soon will I receive my order?expand
Non-Prescription Sunglasses: The following shipping estimates include 1-2 business days to prepare your item for shipping.

 

  • With FREE Ground Shipping, it will take 7-9 business days until your new shades are in your hands… or on your face.
  •  

  • With 2nd Day Shipping, it will take 3-4 business days.
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  • With Next Day Shipping, it will take 2-3 business days.
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Contact Lenses: The following shipping estimates include 1-2 business days to verify your current prescription (if you’ve uploaded one during checkout) and prepare your item for shipping. Click here for an example of a valid current prescription.

 

  • With FREE Ground Shipping, it will take 10-14 business days until you can pop in your new contacts.
  •  

  • With 2nd Day Shipping, it will take 6-7 business days.
  •  

  • With Next Day Shipping, it will take 4-5 business days.
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Prescription Glasses: Every prescription is unique. That’s why prescription lenses typically take longer to receive, because they’re custom made pieces, specifically fabricated for your eyes only.

 

*If your order includes a progressive prescription or is being made with TechShield® or SunSync, we’ll need an additional 2-3 business days to apply these enhancements with the care and attention needed to ensure the final product is perfect.

 

The following shipping estimates include 5-7 business days to validate your current prescription, manufacture your lenses (single vision prescriptions without lens enhancements), and prepare your item for shipping.

 

  • With FREE Ground Shipping, it will take 15-18* business days until your new specs are in your hands… or on your face.
  •  

  • With 2nd Day Shipping, it will take 10-14* business days.
  •  

  • With Next Day Shipping, it will take 7-9* business days.
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What should I do if I made a mistake when placing my order? expand
Call our customer service team right away at 855-EYECONIC (855-393-2664) or e-mail us atinfo@eyeconic.com. We’re happy to help you get it all figured out.
How do I know if the contacts I want are on back-order? expand
We'll contact you if the lenses you ordered are on back-order, and we will let you know when you can expect to receive them.
Price Matchexpand

Think you found a better price online than what we’re offering on Eyeconic? By all means, let us know, and we’ll try to match it (given that you meet a few of our conditions, outlined below).

How does the price-matching program work, exactly?expand

If you have a price-match request, contact our Customer Service team. Representatives are available from 7 a.m. to 5 p.m. Pacific Time, Monday through Friday, at 855-EYECONIC (855-393-2664) or info@eyeconic.com. We’d be happy to look into your request. Here’s what we’ll need from you:

 

  • 1. Get in touch with us sooner rather than later – either before you purchase or no later than 30 days from the purchase date.
  •  
  • 2. Be prepared to tell us where you found the lower price. Any details you have, please pass them along, especially if you have screenshots, or a URL that links us to where online you found the price.
  •  

Your Customer Service representative will then verify the final and lowest price available.

If you verify my price-match request, what happens next?expand

Our Customer Service team will get in touch with you to let you know your price-match request has been approved. If you haven’t placed your order yet and the request meets all conditions, we’ll honor your request before checking out. If you’ve already placed your order, we’ll refund you the price difference after your order has been processed. Pretty cool, right?

Are there any conditions for the price-matching program?expand

The short answer is: yes. But feel free to dig into the details below. You know, if you’re into that sort of thing.


  • Requests can be made before purchase or within 30 days of the purchase date.
  • We only price match authorized online retailers, including Framesdirect.com, 1800contacts.com, Coastal.com, Walmart.com, Target.com, Walgreens.com, Lens.com, Visionworks.com – not brick-and-mortar stores. We don’t price match membership clubs or international retailers.
  • The lower-priced online retailer must have the product currently in stock, must be the exact brand, and be an established site as determined by Eyeconic in its sole discretion.
  • In determining the price difference, we’ll look at the overall cost the other retailer is offering, compared to our overall cost. We may consider factors including shipping and handling charges.
  • We will only match the current advertised price on another authorized online retailer’s site.
  • We’ll do everything we can to match a lower price on contact lenses. But keep in mind, some prices on these products are dictated by the manufacturer, so we can’t always accommodate certain requests. We will match a manufacturer’s lowest authorized price. Make sense? (Give us a call, we’re happy to explain further).
  • If your item goes on sale on Eyeconic within 30 days of your purchase, we will provide you a price adjustment for the difference, upon request.
SHIPPING expand
What is your typical turnaround time for products to be shipped? expand

For prescription glasses it usually takes 5-7 business days after your order has been processed before they are ready to ship. During this time we will verify your current prescription, manufacture your prescription lenses, and prepare your order for shipping. TIP: Upload your current prescription at checkout for faster order processing.

 

Here’s How: At checkout, scroll down to the PRESCRIPTION section and use the UPLOAD AN IMAGE option. Then follow these steps:

 

  • 1. Enter patient’s first and last name
  • 2. Snap a photo of or scan your current prescription* and save it to your computer or mobile device.
  • 3. Click CHOOSE A PHOTO and select the saved image of your current prescription.
  • 4. Select “I authorize…”
  • 5. Select CONTINUE
  •  

*Image of current prescription must include: Patient Name, Valid Expiration Date, Prescribing Doctor, and Prescription Information.

 

For all other items it usually takes 2-4 business days after your order has been processed before it is ready to ship. Once your order is ready to ship, you’ll have it within 2-7 business days.

Do you offer international shipping? expand
Not at this time. We ship anywhere within the United States, and are exploring international shipping for the near future.
Where should I have my order shipped? expand
You can have it sent to your doctor’s office, or your residence or office – just not to a P.O. box.
Payment expand
What forms of payment are accepted? expand
We take Visa®, MasterCard®, American Express®, Discover® , PayPal, or an Eyeconic e-gift card. You can also use your Health Savings Account and your Flexible Spending Account toward purchases.
Can I split my payment between two credit cards? expand
Yes.
What about e-gift cards?expand
Great news: You’re now able to Purchase and Redeem E- Gift Cards on Eyeconic.
When is my credit card charged? expand
When you place your order, we ask your credit card for an authorization hold to cover the balance. We bill your credit card as each item ships.
Is it safe to use my credit card on the site?expand
Yes. Please refer to our Privacy Policy
Sales Tax expand
Why is the sales tax shown during checkout only estimated? expand
The tax for an order depends on the delivery address and the location from which the order is shipped. If an order is made up of items shipped from multiple warehouses to a single delivery address, the tax rate applied to the order may vary based on the warehouse locations. Once your order has shipped, we’ll be able to provide actual taxes, which is the amount that will be charged to your credit card. You’ll be able to see this charge in your account (under View Orders) after your order has shipped.
What is your tax policy? expand
The taxes we charge on merchandise are based on state and local tax laws and tax rates. Where required, tax is also applied to the shipping and handling charges. If you return an item for a refund, the refund includes the taxes you paid for that item. There is no refund for taxes paid on shipping and handling; shipping and handling charges are non-refundable as soon as an item has shipped. If you have any questions, please contact customer service at 855-EYECONIC (855-393-2664).
Return and Exchange Policy expand
What is the exact policy?expand
Please refer to our Return and Exchange Policy page for all those details.
What should I do if I received damaged or incorrect products?expand
Call our customer service team right away at 855-EYECONIC (855-393-2664), or e-mail us at info@eyeconic.com. We’re happy to help get the issue resolved immediately.
Is there any warranty for products ordered on eyeconic.com? expand
Yes. All products purchased on eyeconic.com have a warranty except for standard plastic lenses. For more product details, please contact customer service at 855-EYECONIC (855-393-2664) or info@eyeconic.com.
Eyeconic Product Warranty Policyexpand

All products available through Eyeconic – including frames, contact lenses, prescription lenses, and lens enhancements come with a one-year, one-time use warranty from your original purchase date for defects in material and workmanship. Note that lenses without prescription or lens enhancements are not warranted.

Frame Warrantyexpand
All prescription glasses and non-prescription glasses are warranted by Eyeconic against defects in materials and workmanship for up to one year from your original purchase date. Warranty can only be used once, honors the originally purchased pair of frames and cannot be used for a replacement pair that we sent you.

Defects exclude damage caused by, but not limited to, customer abuse, normal wear and tear, alterations and improper storage.
Contact Lens Warrantyexpand
All contact lenses and vials include a one-year Eyeconic warranty from your original purchase date for defects in material and workmanship. The warranty covers products in resalable and original sealed packaging with expiration date of at least 18 months out.

Defects exclude damage caused by, but not limited to, customer abuse, alterations, improper storage, and packaging that has been tampered with including but not limited to markings, writing or stickers on them.
Lens Warrantyexpand
All polycarbonate, Trivex® and high index lenses include a one-year, one-time use Eyeconic warranty from your original purchase date. The warranty covers scratches, chips, voids and other defects. Warranty honors the originally purchased lenses and cannot be used for replacement lenses.

Defects exclude damage caused by, but not limited to, customer abuse, normal wear and tear, alterations and improper storage.
Lens Enhancements Warrantyexpand
Anti-Reflective Lens Coatings (includes Sharper Image® TechShield):
These lens coatings include a one-year Eyeconic warranty from your original purchase date. The warranty covers scratches, chips, voids and other defects/imperfections. Warranty honors the originally purchased lens coating and cannot be used for replacement lens coating.

Defects exclude damage caused by, but not limited to, customer abuse, normal wear and tear, alterations and improper storage.

sunsync® Light-Reactive Lenses:
These light-reactive lenses include a one-year Eyeconic warranty from your original purchase date. The warranty covers scratches, chips, voids and other defects/imperfections. Warranty honors the originally purchased lens coating and cannot be used for replacement lens coating.

Defects exclude damage caused by, but not limited to, customer abuse, normal wear and tear, alterations and improper storage.
How Do I File A Warranty Claim?expand
We want you to be completely satisfied with your purchase, contact us so we can make it right.

To file a warranty claim, here’s what you’ll need:
  • 1. The damaged or unused product
  • 2. Eyeconic order number

Once you have the items above, contact the Eyeconic Customer Service team at 855.EYECONIC (855.393.2664) or info@eyeconic.com, and we’ll provide a return label for you to send the merchandise back to Eyeconic and discuss warranty or other repair and replacement options.
Additional Questions expand
Give us a call at 855-EYECONIC (855-393-2664) or e-mail us at info@eyeconic.com.
CALIFORNIA CONSUMERS PROPOSITION 65 WARNINGexpand

This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. For more information please click here.

Contact Us expand

Give Us A Call

You can reach us at 1-855-EYECONIC (855-393-2664).

Our hours are from 7 a.m. to 5 p.m. PST., Monday - Friday