We want you to be completely satisfied with your purchase. If you’re not, contact the Eyeconic Customer Service team at 855.EYECONIC (855.393.2664) or firstname.lastname@example.org to send the merchandise back to Eyeconic within 30 days of the original shipping date, and we’d be happy to provide a refund or an exchange.
A few things to note:
- We can’t refund you for glasses damaged beyond normal wear and tear or contact lenses and vials removed from their original packaging. You must return all products in the resalable packaging they came in – glasses must return with resalable frame case, and contact lenses must return in original sealed box. The product and packaging may not be tampered with including but not limited to markings, writing or stickers on them.
- All refunds will be credited to whatever payment method you chose at checkout. If the original credit card used is no longer valid, an Eyeconic e-gift card will be issued for the refund amount. It usually takes about 7-10 business days from the time we process your return for you to receive the credit.