Yes, eyeconic.com is open 24/7.

Currently, our orders are shipping according to our usual processing time. If that should change in the future, we will update the website and alert all customers who have already placed an order.

If you have a current prescription, please call your doctor to obtain it and upload to Eyeconic during checkout. Since some doctor offices may have reduced hours due to COVID-19, we highly recommend that you upload your prescription. If you select “call my doctor,” there may be delays in shipping time if we don’t receive a response.

The health and safety of our customers and employees is our top priority. Because of that, we have closed the Eyeconic stores until further notice, our e-commerce employees are working from home, and in our labs, we’ve taken additional steps to further ensure clean stations and machines, and we’ve put social distancing measures in place.

All Eyeconic orders are fulfilled in the United States of America.

The likelihood of an infected person contaminating commercial goods is low, and the risk of catching the virus from a package that has been handled by someone who is ill is very low. Updated information on this particular question will be provided on the CDC’s website as it becomes available.

Customers, whether handling packages or not, should observe normal hygiene precautions:

• Stay home if you have cold or flu-like symptoms.

• Wash your hands frequently and use hand sanitizer.

• Avoid touching your eyes, nose, and mouth with unwashed hands.

• Adopt alternate methods of greeting; eliminate hand shaking and/or cheek kissing.

• Practice social distancing and stay at least three feet from people sneezing or coughing.

• Clean and disinfect frequently.

• Avoid non-essential travel. Anyone with symptoms of pneumonia or who is/has been in Wuhan or Italy should seek medical attention immediately.

In addition, they can: Sanitize hands frequently and use available cleaning and protection products.

Finding the perfect pair of glasses or sunglasses is easy with our Virtual Try-on tool anywhere, anytime.

Read about How To Sanitize Your Glasses on the Eyeconic Blog.

If you have a current prescription, call your doctor. If they are not available, call us back and we may be able to offer other options. If your prescription is expired, in most cases, expired contact lens prescriptions cannot be filled by law. Your doctor has the professional discretion to extend or renew recently expired prescriptions, but it's up to your doctor to exercise their professional judgment based on their knowledge of you as their patient.

Many practices are following the recommendations from the CDC and WHO regarding routine patient appointments and addressing your urgent/emergent eyecare needs. IMPORTANT: According to the CDC, visual symptoms, like blurry vision or eye pain can be important indicators of medical conditions. If you are having visual symptoms, you should contact your doctor first or call us if they are not available.

No. Eyeglass prescriptions differ from contact lens prescriptions. See your doctor to get a valid and accurate contact lens prescription.

Routine eye exams are an important preventive measure for maintaining your overall health and wellness. During an eye exam, an eye doctor can look for vision problems and signs of serious medical conditions such as glaucoma, cataracts, diabetes, and even cancer.

Because contact lenses rest directly on your eyes, a contact lens prescription can differ greatly from an eyeglass prescription. Your eye doctor will perform special tests during a contact lens exam to evaluate your vision with contacts. The surface of your eye will be measured to determine what size and type of contacts are best for you. A tear film evaluation may also be performed to make sure you have enough tears to comfortably wear contacts.

Yes! But only if your doctor has prescribed them to you.

Not at this time, but you can visit your doctor to learn about your options.

In order to create your Eyeconic account, you’ll need to take the following steps: Enter in your personal information as indicated, create your user name/login (e-mail address) and password then you’re all ready to go! Create an account now

It's simple! Go to the Sign In page and type in your user name/login (e-mail address) and password.

Nope. Feel free to shop as a guest.

To position your prescription lenses correctly in your frames, we’ll need your PD, or pupillary distance. This is the distance, in millimeters, between the centers of your pupils. Most prescriptions don’t include it. Some online eyewear stores suggest you take your own measurement, but when you shop on Eyeconic, you can put the ruler away! We’ll use a standard PD or collect your PD from your prescribing eye doctor. Just let us know if your glasses are for reading or for distance to ensure a more accurate measurement. It’s just another way Eyeconic brings expert personal service to online shopping.

You sure can! Whether you call them progressives or no-line bifocals, don't worry, we've got you covered.

Progressives require a measurement called segment height, or seg height. It’s unique to each individual frame – and not a general measurement that a patient gets at the doctor’s office. We use a fancy algorithm to calculate seg height, based on the frames you select. You don’t have to provide any additional information, we’ll take care of everything.

Definitely. We partner with a network of 38,000 doctors. Use our Find A Doctor tool to find a doctor near you.

The best way is to check with your doctor's office before placing your order. Check out our example of a valid prescription. Your current prescription should include:

• Patient Name
• Valid Expiration Date
• Prescribing Doctor
• Prescription Information
• Don’t have a copy of your prescription? No worries, just give us your prescribing doctor’s contact info (also during the checkout process), and we’ll take care of it!

If we receive an image of the prescription, we’re able to verify it based on the submission of a valid prescription form.

Note: An eye exam is recommended every year. As a rule, you shouldn’t go longer than two years between eye exams. You may need to have your eyes examined more often if you have a family history of eye diseases, diabetes, if you have generally poor health, or you’re taking medications that may have potential side effects on the eyes.

During the checkout process, you will be asked to upload an image of your current prescription. Check out our example of a prescription to upload. Don’t have a copy of your prescription? No worries, we’ll contact your prescribing doctor to gather all the info for you!

First things first, you’ll need to snap a photo of or scan your current prescription and save it to your computer or mobile device. Check out our example of a prescription. Image of your current prescription must include:

• Patient Name
• Valid Expiration Date
• Prescribing Doctor
• Prescription Information
• Don’t have a copy of your prescription? No worries, just give us your prescribing doctor’s contact info (also during the checkout process), and we’ll take care of it!

At checkout, scroll down to the PRESCRIPTION section and use the UPLOAD AN IMAGE option. Then follow these steps:

1. Enter patient’s first and last name.
2. Click, CHOOSE A PHOTO and select the image of your current prescription that you had previously saved. We accept image files in JPG, PNG and PDF format.
3. Select “I authorize…”
4. Select NEXT STEP

You may purchase up to five pairs of glasses and/or sunglasses at a time. We’ll contact you to verify any purchase of six pairs or more.

Yes! In My Account, and you'll be able to print a receipt of your order from Order History. If you purchased as a guest, you can locate and print your order through Order Status.

CONTACT LENSES:

The following shipping estimates include 1-2 days to verify your current prescription (if you’ve uploaded one during checkout) and prepare your item for shipping.

• With FREE Ground Shipping, it will take 8 days until you can pop in your new contacts.
• With 2nd Day Shipping, it will take 6 days.
• With Next Day Shipping, it will take 5 days.

PRESCRIPTION GLASSES:

Every prescription is unique. That’s why prescription lenses typically take longer to receive, because they’re custom made pieces, specifically fabricated for your eyes only.

• With FREE Ground Shipping, it will take approximately 15* days until your new specs are in your hands… or on your face.
• With 2nd Day Shipping, it will take 13* days.
• With Next Day Shipping, it will take 12* days.

* The shipping estimates above include 5-7 days to validate your current prescription, manufacture your lenses (single vision prescriptions without lens enhancements), and prepare your item for shipping. If your order includes a progressive prescription or is being made with TechShield™ Blue or SunSync®, we’ll need an additional 4-5 days to apply these enhancements with the care and attention needed to ensure the final product is perfect.

NON-PRESCRIPTION SUNGLASSES:

The following shipping estimates include 1-2 days to prepare your item for shipping.

• With FREE Ground Shipping, it will take 7 days until your new shades are in your hands… or on your face.
• With 2nd Day Shipping, it will take 5 days.
• With Next Day Shipping, it will take 4 days.

NON-PRESCRIPTION EYEGLASSES:

The following shipping estimates include 5-7 days to manufacture your lenses.

• With FREE Ground Shipping, it will take approximately 10 days until your new shades are in your hands… or on your face.
• With 2nd Day Shipping, it will take 8 days.
• With Next Day Shipping, it will take 7 days.

Hey, everyone makes mistakes. We understand. Just call our customer service team right away at 855-EYECONIC (855-393-2664). You can also email us by clicking the button below in the CONTACT US section. We’ll help you get everything straightened out!

We'll contact you if the lenses you ordered are on back-order and let you know when you can expect to receive them.

We currently ship anywhere in the 50 United States. At this time, we do not ship internationally or to US territories. We also cannot ship to P.O. Box or APO/FBO addresses.

It’s up to you! We can send your order to your residence or office – just not to a P.O. Box. or APO/FBO addresses.

After your order has shipped, you can no longer make changes to your product or delivery address.

There are plenty of ways to pay. We accept Visa®, MasterCard®, American Express®, Discover®, or an Eyeconic e-gift card. You can also use your Health Savings Account and your Flexible Spending Account toward purchases.

Prefer to pay over time? You can choose to pay bi-weekly or in installments, with as low as 0% APR for eligible customers with Affirm on out-of-pocket costs over $100.

We aren’t able to split payment between two credit cards; however, you can choose to pay over time and interest-free for eligible customers with Affirm on out-of-pocket costs over $100.

You can use a gift card and an additional credit card.

When you place your order, we ask your credit card for an authorization hold to cover the balance. We only bill your credit card once your order ships from our facility and is heading your way.

Yes. When you shop on Eyeconic you’re in safe and secure hands. For more details check out our Privacy Policy.

Yes. You can purchase e-gift cards for friends and family who love wearing frames and contacts just as much as you do

Yes, you can use your Flexible Spending Account (FSA) funds towards prescription glasses, prescription sunglasses and contact lenses on Eyeconic whether or not you have vision insurance. Every FSA plan is different, so it’s important to take a good look at yours before you start using your FSA funds.

Note: Generally, Flexible Spending Accounts expire so take advantage of your funds before your FSA’s yearly deadline.

Yes, you can use your Health Savings Account (HSA) funds towards prescription glasses, prescription sunglasses and contact lenses whether or not you have vision insurance.

Great question! It all depends on the delivery address and which warehouse your order is shipped from. If an order has multiple items shipped from multiple warehouses to a single delivery address, the tax rate applied to the order may vary based on the warehouse locations. Once your order has shipped, we’ll be able to provide actual taxes, which is the amount that will be charged to your credit card. You’ll be able to see this charge in your account (under Order History) after your order has shipped.

The taxes we charge on merchandise are based on state and local tax laws and tax rates. Where required, tax is also applied to the shipping and handling charges. If you return an item for a refund, the refund includes the taxes you paid for that item. There is no refund for taxes paid on shipping and handling; shipping and handling charges are non-refundable as soon as an item has shipped. If you have any questions, please contact customer service at 855-EYECONIC (855-393-2664) 7 a.m. to 5 p.m. Pacific Time, every day. You can also email us by clicking the button below in the CONTACT US section.

If your out-of-pocket costs are $100 or above, you may choose to pay over time with as low as 0% APR payments using Affirm. Here’s more about paying with Affirm:

1. Add to Cart

Shop for eyewear, add your prescription, and head to check out.

2. Choose How You Pay

Pay-in-4 or choose monthly installments.

3. APR as low as 0%

Affirm will guide you through their super easy payment process.

Please visit the Affirm website affirm.com/help for more information and FAQs.

If you accidentally used the wrong payment method, please reach out to our Customer Service team. Depending on when we are contacted, you may have the opportunity to cancel and reorder using Affirm.

Affirm allows customers to input either a bank account or debit card as their preferred repayment method; FSA and HSA cards cannot be used for this at this time.

If your order is canceled (either by you or by Eyeconic), any charges made to your account will be refunded by Affirm within their standard processing time.

You’ll make your returns through the usual Eyeconic return process and your account will be refunded by Affirm within their standard processing time.

Rates from 0% ‐ 36% APR. For example, a $800 purchase might cost $72.21/mo over 12 months at 15% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license. For licenses and disclosures, see affirm.com/licenses.

The VSP® Premier program is designed to give members the best options when it comes to eyewear and eye care. Practices designated as Premier offer the latest and greatest in eye health technology and eyewear offerings.

Definitely. We partner with a network of 38,000 doctors. Use our Find A Doctor tool to find a doctor near you.

The best way is to check with your doctor's office before placing your order. Check out our example of a valid prescription. Your current prescription should include:

• Patient Name
• Valid Expiration Date
• Prescribing Doctor
• Prescription Information
• Don’t have a copy of your prescription? No worries, just give us your prescribing doctor’s contact info (also during the checkout process), and we’ll take care of it!

If we receive an image of the prescription, we’re able to verify it based on the submission of a valid prescription form.

Note: An eye exam is recommended every year. As a rule, you shouldn’t go longer than two years between eye exams. You may need to have your eyes examined more often if you have a family history of eye diseases, diabetes, if you have generally poor health, or you’re taking medications that may have potential side effects on the eyes.

During the checkout process, you will be asked to upload an image of your current prescription. Check out our example of a prescription to upload. Don’t have a copy of your prescription? No worries, we’ll contact your prescribing doctor to gather all the info for you!

First things first, you’ll need to snap a photo of or scan your current prescription and save it to your computer or mobile device. Check out our example of a prescription. Image of your current prescription must include:

• Patient Name
• Valid Expiration Date
• Prescribing Doctor
• Prescription Information
• Don’t have a copy of your prescription? No worries, just give us your prescribing doctor’s contact info (also during the checkout process), and we’ll take care of it!

At checkout, scroll down to the PRESCRIPTION section and use the UPLOAD AN IMAGE option. Then follow these steps:

1. Enter patient’s first and last name.
2. Click, CHOOSE A PHOTO and select the image of your current prescription that you had previously saved. We accept image files in JPG, PNG and PDF format.
3. Select “I authorize…”
4. Select NEXT STEP

Check out our Return and Exchange Policy page for all the details

Well, hopefully this will never happen. But if for some reason it does, call our Customer Service team right away at 855-EYECONIC (855-393-2664) 7 a.m. to 5 p.m. Pacific Time, every day. You can also email us by clicking the button below in the CONTACT US section. We’ll make things right!

We care about quality. That’s why all of our frames are warrantied against defects in materials and workmanship for up to one year from your original purchase date. We’re happy to send a replacement, but please note that any customer altering of the frame, such as gluing or bending broken frames, will void your warranty. Defects exclude damage caused by, but not limited to, customer abuse, normal wear and tear, alterations, and improper storage.

All contact lenses and vials include a one-year Eyeconic warranty from your original purchase date for defects in material and workmanship. The warranty covers products in resalable and original sealed packaging with expiration date of at least 18 months out.

Defects exclude damage caused by, but not limited to, customer abuse, alterations, improper storage, and packaging that has been tampered with including but not limited to markings, writing or stickers on them.

All prescription lenses—polycarbonate, Trivex® and high index lenses—include a one-year, one-time use Eyeconic warranty from your original purchase date. The warranty covers scratches, chips, voids and other defects. Warranty honors the originally purchased lenses and cannot be used for replacement lenses.

Defects exclude damage caused by, but not limited to, customer abuse, normal wear and tear, alterations and improper storage.

ANTI-REFLECTIVE LENS COATINGS (INCLUDES TECHSHIELD BLUE):

These lens coatings include a one-year Eyeconic warranty from your original purchase date. The warranty covers scratches, chips, voids and other defects/imperfections. Warranty honors the originally purchased lens coating and cannot be used for replacement lens coating.

Defects exclude damage caused by, but not limited to, customer abuse, normal wear and tear, alterations and improper storage.

SUNSYNC® LIGHT-REACTIVE LENSES:

These light-reactive lenses include a one-year Eyeconic warranty from your original purchase date. The warranty covers scratches, chips, voids and other defects/imperfections. Warranty honors the originally purchased lens coating and cannot be used for replacement lens coating.

Defects exclude damage caused by, but not limited to, customer abuse, normal wear and tear, alterations and improper storage.

If you’re not completely satisfied with your purchase, please get in touch so we can make it right. To file a warranty claim, here’s what you’ll need:

1. The damaged or unused product and
2. Eyeconic order number.

Once you have the items above, contact our Customer Service team at 855-EYECONIC (855-393-2664) from 7 a.m. to 5 p.m. Pacific Time. You can also email us by clicking the button below in the CONTACT US section.

Once we hear from you, we’ll provide next steps and discuss warranty or other repair and replacement options.

Just a reminder: Altering your product (e.g. gluing, bending, etc.) in any way, will void your warranty.

Yes. Eyeconic doesn’t want you wearing damaged glasses or lenses on your eyes. Upon submission of a warranty claim, Eyeconic will provide you with information on how to return your warranty glasses so as to minimize the time between the return and receipt of your replacement frames.

If you are unable to return your glasses prior to receiving the new ones, please advise customer service to see if an exception can be made. You will also need to read and understand VSP’s Terms of Service at Section 29.

You can locate the Virtual Try-on tool on eyewear product pages. Creating your virtual try-on video only takes about 30 seconds in just two simple steps:

1. Using your webcam to record a five-second video, center your head to the red circle then follow the pacer as you slowly turn your head from side to side.

2. To take a photo to ensure for accurate sizing, hold up any plastic card in your wallet (like a library card or ID) against your forehead.

• Make sure your laptop or computer has a webcam. It can be built in or attached separately. If you are using your mobile phone or tablet, make sure it has a camera.

• We require Adobe Flash version 11.3 or higher. You can get the latest version here: https://get.adobe.com/flashplayer/

• For Safari users, ensure you've enabled flash. To do so, follow these instructions:

• • Click on Safari in the Menu bar and select Preferences.

  • Click the Security tab.

  • Click on Plug-in Settings.

  • Ensure that the box next to Adobe Flash Player is checked, which activates the plug-in.

  • In the Configured Websites section, use the drop-down tool next to Eyeconic.com and switch to “On”.

• For computers and laptops, we support Firefox, Safari, Chrome, Internet Explorer Version 10 and higher, Mac OS X Safari version 7 and up. For mobile phones and tablets, we support iOS Safari 7 and up, Android Stock Browser 4.4 and up and Chrome for Android 30 and up.

• • Make sure you have even lighting on your entire face. Facing a window is a great way to get nice, natural light on your face. Good lighting helps us detect your features more accurately and will give you better information about the coloring of the glasses on your face.
  • Turn smoothly and slowly from side to side. This helps us detect your features accurately and gives you a nice range of motion when you are viewing your video later.
  • Look into the webcam when you are turning side to side. This way your video won’t be looking down.
  • Smile!

No, your video is not saved on Eyeconic, your Eyeconic account or on the Internet. The video is only stored on your computer's browser.

In most cases, yes! We currently accept VSP, MetLife and Cigna vision insurance and discount plans. Of course, it all depends on the specific needs of your insurance plan. Make sure to connect your benefits here to get the most value on your Eyeconic purchase. Even if you've used your benefits, all VSP, MetLife, and Cigna members will still get 20% off all glasses and sunglasses.

Note: If your insurance plan doesn't allow for Eyeconic integration, but you do have benefits available, simply shop on Eyeconic.com and submit for out-of-network reimbursement. Go to your member portal to submit your claim or you can call us at 855-EYECONIC (855-393-2664), 7 am to 5 pm PT, Monday through Friday.

It’s easy! Visit our Insurance Benefits page. Be prepared to provide your personal information. Then you’re all ready to shop on Eyeconic without having to submit a claim or do any extra work!

Note: If your insurance plan doesn't allow for Eyeconic integration, but you do have benefits available, simply shop on Eyeconic.com and submit for out-of-network reimbursement. Go to your member portal to submit your claim or you can call us at 855-EYECONIC (855-393-2664), 7 am to 5 pm PT, Monday through Friday.

Of course you can! One family member can create an account and place orders for dependents by unlinking and linking to the proper dependent.

1. Sign in to your account
2. Click “use my insurance” in the navigation bar
3. Scroll to the bottom of the page and click the “remove my insurance” button
4. Click the “use my insurance” button
5. Follow the instructions to link the insurance of your dependent

Of course! Give us a call at 855-EYECONIC (855-393-2664), 7 a.m. to 5 p.m. Pacific Time, every day. We’d be happy to help.

We accept most plans from VSP, MetLife, and Cigna. If you can apply your benefits to your purchase on Eyeconic, you don’t need to fill out and submit a claim for out-of-network reimbursement. If your insurance plan doesn’t allow for Eyeconic integration but you do have benefits available, just shop on Eyeconic and submit for out-of-network reimbursement.

If your insurance plan doesn’t allow for Eyeconic integration but you do have benefits available, just shop on Eyeconic and submit for out-of-network reimbursement.

• After you’ve placed an order, print your order receipt.
• Fill out this form.
• Send the receipt and form to your insurance provider.

To know the status of your claim, contact your vision insurance company. If your vision insurance company needs additional information from you, they will notify you.