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Frequently Asked Questions
Web Site
How do I log in?
It's simple. Go to the login page and then key in your user name (e-mail) and password.
I forgot my password. How do I change it?
Please visit the Forgot Password page, enter your user name (your e-mail address), and select the Next button. Once you answer a Challenge Question and select the Next button again, we'll e-mail you a link to the Reset Password page where you can create a new password.
When placing an order for a dependent, or someone other than myself, whose information should be entered in the Profile, mine or the patient's?
The patient's information should be entered in the General Information section when creating a new account, including their e-mail address. This information is used to verify the prescription with the patient's selected Eye Care Provider, so it's critical that it's correct. If you aren't the patient, but are paying for eyewear, your information is captured in the Payment Methods section when setting up the account.
Can I place an order over the phone?
Not at this time. Right now, we only take orders placed on the site. If you need assistance placing your order online, please reach out to our Customer Service team at 1-855-EYECONIC (1-855-393-2664). We're happy to help!
Can I access the website and shop from my phone?
You sure can! eyeconic.com is mobile friendly.
Virtual Try-On
How do I upload my picture for Virtual Try-On?
Choose your favorite head and shoulder shot and the Virtual Try-On feature will lead you through the details. If you don’t have easy access to your favorite shot, you can always use one of our model shots or you can use your webcam to take a new photo for Virtual Try-On.
How to remove your picture
Your picture is never stored by Eyeconic or on the internet. It is only stored on your computer's browser.

To remove your picture:
  • Open Virtual Try-On.
  • Go to the "Your previous picture" section and click the "x" in the bottom right hand corner of your picture.
  • The word "Remove" will appear when you hover over the "x". Just click "Remove".
Frames
How can I physically try on a frame I've viewed on the site?
We don't offer at home try-on at this time, but we encourage you to use the Find an Eye Doctor tool to search for a VSP provider in your area that carries a frame or brand you like. Reach out to that provider to see if they have the frame in-stock or if they can order it.
Contact Lenses
Can I use my eyeglass prescription to order my contacts?
No. You need a separate contact lens prescription.
Can I get colored, non-prescription contacts?
Yes--assuming we can verify with your Eye Care Provider that you’ve had a contact lens exam. We need the results of your exam to ensure the contact lenses fit your eyes correctly.
Do you offer trial lenses?
Not at this time.
Do you provide any rebates?
No, but we do offer a variety of promotions for instant savings! Please reach out to our Customer Service team at info@eyeconic.com to see if there are any promotions that can be applied to your order.
Prescriptions
Can you recommend a doctor if I don’t have a current prescription?
Yes. To find a doctor convenient to you, use the Find an Eye Doctor tool.
How do I know if I have a current prescription?
We recommend checking with your eye doctor's office before placing your order. As an additional check, we'll contact your doctor to validate your prescription before we fill the order.
Order Status
How do I know if contacts are on back order?
We have a 98% in-stock guarantee on our contacts. We'll contact you if they're not available.
How do I track my order?
You can view your order in My Account.
What should I do if I made a mistake when I placed my order?
Call our Customer Service team right away at 1-855-EYECONIC (1-855-393-2664) or email Customer Service team at info@eyeconic.com.
Payment
What forms of payment are accepted?
Visa®, MasterCard®, American Express®, and Discover®. Health Savings Accounts and Flexible Spending Accounts can’t currently be used for purchases on Eyeconic.
When is my credit card charged?
When you place your order, we ask your credit card for an authorization hold to cover the balance. We bill your credit card as each item ships.
Is it safe to use my credit card on the site?
Yes. Please refer to our HIPAA Privacy Policy.
Sales Tax
Why is the sales tax shown during checkout only estimated?
The tax for an order depends on the delivery address and the location from which the order is shipped. If an order is made up of items shipped from multiple warehouses to a single delivery address, the tax rate applied to the order may vary based on the warehouse locations.

Once your order has shipped, we’ll be able to provide actual taxes, which is the amount that will be charged to your credit card. You’ll be able to see this charge in your account (under View Orders) after your order has shipped.
What is your tax policy?
The taxes we charge on merchandise are based on state and local tax laws and tax rates. Where required, tax is also applied to the shipping and handling charges. If you return an item for a refund, the refund includes the taxes you paid for that item. There is no refund for taxes paid on shipping and handling; shipping and handling charges are nonrefundable as soon as an item has shipped.

If you have any questions, please contact Eyeconic Customer Service at 1-855-EYECONIC (1-855-393-2664).
VSP® Vision Care Benefits
Do I have to be a VSP member to order on Eyeconic?
Anyone can place an order for contact lenses on Eyeconic. However, you must be a VSP member to purchase glasses or sunglasses.
Can I use my VSP Vision Care benefit to make a purchase on Eyeconic?
  • Yes, if your employer participates in Eyeconic and you have benefits available.
If your employer doesn’t participate in Eyeconic or you’ve used up your benefit, you still enjoy a 20% discount on glasses and sunglasses. Also, if you’re eligible and have out-of-network benefits, you can submit to VSP for out-of-network reimbursement for contact lenses, prescription glasses or prescription sunglasses.
Shipping
What is your typical turnaround time for products to be shipped?
Contact lenses and frames are shipped separately from different distribution centers.
  • Contact Lenses – The key is your prescription—we go the extra mile to make sure it's right! We’ll typically ship your order 5-7 business days from the time your doctor verifies your prescription.
  • Non-prescription Glasses – We'll usually ship 5-7 business days from the time you place your order. If we’re out of stock, we’ll let you know.
  • Prescription Glasses – Usually shipped within 7-10 business days from the time your doctor verifies your prescription.
Do you offer international shipping?
Not at this time. We ship anywhere within the United States, and are exploring international shipping for the near future.
How can I track my glasses or sunglasses order?
Our Customer Service team will be happy to assist with that. Shoot us an e-mail at info@eyeconic.com or give us a ring at 1-855-EYECONIC (1-855-393-2664) for an update on your order.
How can I track my contact lens order?
We don’t currently have real-time tracking capability on contact lens orders. If you don’t receive your contacts within 10 days, please contact our Customer Service team at info@eyeconic.com or 1-855-EYECONIC (1-855-393-2664).
Return & Exchange Policy
What is the Return & Exchange policy?
Return & Exchange policy details.
What should I do if I received damaged or incorrect product?
Call our Customer Service team right away at 1-855-EYECONIC (1-855-393-2664).
Is there any warranty for products ordered on eyeconic.com?
Yes. All products purchased on eyeconic.com have a warranty except for standard plastic lenses. For more product details, please contact the Eyeconic Customer Service team at 1-855-EYECONIC (1-855-393-2664) or info@eyeconic.com.
Company Information
Who owns eyeconic.com?
VSP Global.
Additional Questions
Give us a ring at 1-855-EYECONIC (1-855-393-2664) or e-mail us at info@eyeconic.com.
TRANSITIONS® LENSES
Select a Transitions lens color.
  • Matches most frame colors, especially black or metal frames
  • Looks great with most skin tones
  • Transmits color evenly for true color recognition
  • Most common color selected
  • Looks great with most frame colors, especially tortoise and bronze frames
  • Looks good with olive skin tones
  • Improves color contrast and depth perception
SELECT
TRANSITIONS® LENSES
Select a Transitions lens color.
  • Matches most frame colors, especially black or metal frames
  • Looks great with most skin tones
  • Transmits color evenly for true color recognition
  • Most common color selected
  • Looks great with most frame colors, especially tortoise and bronze frames
  • Looks good with olive skin tones
  • Improves color contrast and depth perception
SELECT
TRANSITIONS® LENSES
Select a Transitions lens color.
  • Matches most frame colors, especially black or metal frames
  • Looks great with most skin tones
  • Transmits color evenly for true color recognition
  • Most common color selected
  • Looks great with most frame colors, especially tortoise and bronze frames
  • Looks good with olive skin tones
  • Improves color contrast and depth perception
SELECT
ACTIVE AND DURABLE SUN LENS WITH
POLARIZATION (GRAY OR BROWN)
Select a polarized lens color.
provides the most natural vision, and relaxes the eye more. It's good for driving, or any time you wear sun protection for long periods of time.
provides more depth perception and higher contrast, due to a red element in the lens. This additional clarity is valuable for sports because it enhances timing and depth perception. Brown tints aren’t advised for all-day wearing, since they can tire the eyes.
SELECT
ACTIVE AND DURABLE SUN LENS WITH
POLARIZATION (GRAY OR BROWN)
Select a polarized lens color.
provides the most natural vision, and relaxes the eye more. It's good for driving, or any time you wear sun protection for long periods of time.
provides more depth perception and higher contrast, due to a red element in the lens. This additional clarity is valuable for sports because it enhances timing and depth perception. Brown tints aren’t advised for all-day wearing, since they can tire the eyes.
SELECT
ACTIVE AND DURABLE SUN LENS WITH
POLARIZATION (GRAY OR BROWN)
Select a polarized lens color.
provides the most natural vision, and relaxes the eye more. It's good for driving, or any time you wear sun protection for long periods of time.
provides more depth perception and higher contrast, due to a red element in the lens. This additional clarity is valuable for sports because it enhances timing and depth perception. Brown tints aren’t advised for all-day wearing, since they can tire the eyes.
SELECT
HIGH-QUALITY STANDARD LENS WITH
SUN TINT (GRAY OR BROWN)
Select a sun tint lens color.
provides the most natural vision, and relaxes the eye more. It's good for driving, or any time you wear sun protection for long periods of time.
provides more depth perception and higher contrast, due to a red element in the lens. This additional clarity is valuable for sports because it enhances timing and depth perception. Brown tints aren’t advised for all-day wearing, since they can tire the eyes.
SELECT
SLIM AND SLEEK SUN LENS WITH
POLARIZATION (GRAY OR BROWN)
Select a polarized lens color.
provides the most natural vision, and relaxes the eye more. It's good for driving, or any time you wear sun protection for long periods of time.
provides more depth perception and higher contrast, due to a red element in the lens. This additional clarity is valuable for sports because it enhances timing and depth perception. Brown tints aren’t advised for all-day wearing, since they can tire the eyes.
SELECT
ANTI-REFLECTIVE COATINGS
UNITY Plus is an anti-reflective (AR) coating that improves vision and cosmetic appearance. AR coatings are thin, clear layers applied to the lens surface—reducing unwanted reflections and increasing the amount of light that passes through the lens to the eye.
Advantages
  • Reduces 90% of glare
  • Increases visibility for night driving
  • Reduces eyestrain for those who spend significant time on a computer
  • Increases the amount of light transmitted through the lens, which improves quality of vision
  • Beneficial for high prescriptions
  • Incorporates enhanced scratch resistance, making the surface more durable
Uncoated Lens Unity Coated Lens
Coatings
POLARIZATION
Looking for the ultimate in clarity? Polarized lenses exceed the mark. They feature superior sun lens technology that’s laminated into the lenses, reducing reflection and glare.
Advantages
  • Minimizes reflections and glare from surfaces like car windshields, water, snow, windows, or roads
  • Reduces visual strain to help you see better in bright sunlight conditions
  • Provides glare protection for activities like water and snow skiing, golf, tennis, and fishing
  • Superior to tint technology, polarized lenses never fade or change their color.
Non-polarized Lens Polarized Lens
Polarization
TINTS
Tints reduce the light that enters the eye, allowing more comfortable viewing in bright-light situations. Most commonly available in gray and brown, each provides different features for the viewer.
  • Gray provides the most natural vision, and relaxes the eye more. It’s good for driving, or any time you wear sun protection for long periods of time.
  • Brown provides more depth perception and higher contrast, due to a red element in the lens. This additional clarity is valuable for sports because it enhances timing and depth perception. Brown tints aren’t advised for all-day wearing, since they can tire the eyes.
Advantages
  • Tints provide more comfortable vision in bright-sunlight conditions.
  • Brown tints enhance sports, while gray tints tend to relax the eyes.
Polarization
ULTRAVIOLET PROTECTION
Ultraviolet (UV) protection is another beneficial lens treatment that’s invisible to the naked eye. Just like sunscreen, it’s used to keep the sun’s harmful UV rays from damaging our eyes. UV overexposure contributes to cataracts, retinal damage, and other serious eye conditions. About 80% of all UV damage happens in the first 18 years of life, so having protection for children is critical to the health of their eyes.
Advantages
When applied to lenses, it will protect against harmful UV sun rays that can accelerate the development of cataracts and macular degeneration.
TRANSITIONS® LENSES
Transitions lenses:
  • Adjust to changing light conditions going from clear indoors to dark outdoors
  • Automatically adjust to block glare, improve contrast, and help reduce
  • eyestrain and fatigue
  • Block 100% UVA and UVB radiation
  • Are available in gray or brown
Transition lenses are activated by the same thing they protect against—UV rays. Since windshields also block UV rays, Transitions lenses will remain clear while driving. Just as you would have to do with your ordinary clear lenses we recommend a second pair of polarized sunglasses while driving.
Recommended for prescriptions over +/- 1.00
Transitions Logo
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TRANSITIONS® LENSES: VIDEO
BACK TO DETAILS
PLASTIC LENS
Ideal for everyday use, our standard lens is made from optical-quality (CR-39) resin material and fits a wide range of visual activities from reading to general distance viewing.
Recommended for prescriptions less than +/- 1.00
Advantages
  • Best value
  • Outstanding optical clarity
POLYCARBONATE LENS
Constantly on the go? Need dependability? These durable lenses are made from polycarbonate—a thin, lightweight, impact-resistant material. Includes anti-reflective technology, which eliminates reflections that cause eyestrain and eye fatigue, so you can see better and more comfortably.
Recommended for prescriptions less than +/- 1.00
Advantages
  • The ultimate lens for safety—perfect for kids and active adults
  • Up to 40% thinner and 30% lighter than standard lenses
  • Ten times more impact resistant than regular plastic lenses
  • Built-in ultraviolet (UV) protection
  • Includes anti-reflective coating to reduce glare and offer superior cleanability
1.60 WITH UV AND AR
Superior optics and optimal comfort describe our thinnest and lightest lens. Offering attractive side and front profiles, the lenses complement all the latest fashion frames, while protecting your eyes from the sun’s harmful UV rays. They feature anti-reflective technology, which eliminates reflections that cause eyestrain and eye fatigue, so you can see better and more comfortably.
Ideal for higher prescriptions over +/- 2.00
Advantages
  • Made from high-index plastic (1.60)
  • 20% to 65% thinner than standard lenses
  • Built-in ultraviolet (UV) protection
  • Includes anti-reflective coating to reduce glare and offer superior cleanability
Slim
PLASTIC LENS WITH UV
Perfect for everyday use, our standard lenses are made from optical-quality (CR-39) resin material. They fit a wide range of visual activities, from reading to general viewing.
Recommended for prescriptions less than +/- 1.00
Advantages
  • Best value
  • Excellent optical clarity
  • Added ultraviolet (UV) protection
Standard with Tint
POLYCARBONATE LENS WITH POLARIZATION
Constantly on the go? Need dependability? These durable sunglasses lenses are made from polycarbonate—a lightweight, impact-resistant, thin lens material. Polarization provides the clearest vision in bright conditions by filtering light that reduces glare from reflections, such as a car’s windshield, water, snow, or rain. This lens includes anti-reflective technology, which eliminates reflections that cause eyestrain and eye fatigue, so you can see better and more comfortably.
Recommended for prescriptions less than +/- 1.00
Advantages
  • Includes gray or brown polarization to reduce reflections
  • The ultimate lens for safety—perfect for kids and active adults
  • Up to 40% thinner and 30% lighter than standard lenses
  • Ten times more impact resistant than regular plastic lenses
  • Provides 100% ultraviolet (UV) protection
  • Includes anti-reflective coating to reduce glare and offer superior cleanability
Active with Polar
1.60 WITH POLARIZATION
Superior optics and optimal comfort describe our thinnest and lightest lens. Offering attractive side and front profiles, the lenses complement all the latest fashion frames, while protecting your eyes from the sun’s harmful UV rays. They feature anti-reflective technology, which eliminates reflections that cause eyestrain and eye fatigue, so you can see better and more comfortably. Polarization provides the clearest vision in bright conditions by filtering light that reduces glare from reflections, such as a car’s windshield, water, snow, or rain.
Ideal for higher prescriptions over +/- 2.00
Advantages
  • Includes gray or brown polarization to reduce reflections
  • Made from high-index plastic (1.60)
  • 20% to 65% thinner than standard lenses
  • Built-in ultraviolet (UV) protection
  • Includes anti-reflective coating to reduce glare and offer superior cleanability
Active with Polar
HOW DO YOU USE YOUR GLASSES?
Distance or general use – Single-vision lenses are primarily used at all distances, such as driving, sports, and watching TV.
Reading or close work only – Single-vision lenses are primarily used for reading or close work that is generally within 16-20 inches. They’re not advised for distance vision.
Computer Only – Single-vision lenses primarily used for viewing a computer monitor and keyboard. This distance is generally 18-34 inches. They’re not advised for distance vision.
UNDERSTANDING YOUR PRESCRIPTION (RX)
Grab your prescription, and we’ll walk you through the details.
Rx Example
OD (Oculus Dextrus) - Right Eye
OS (Oculus Sinister) - Left Eye
Sphere - The degree of nearsightedness or farsightedness.
Cylinder - This number refers to the amount of astigmatism you may or may not have.
Axis - This is a number between 0-180 degrees that specifies the location of the astigmatism.
PD (Pupil Distance) - This is the distance (in millimeters) between the center of the pupils and
can be referred to in several ways.
  • Binocular: Each pupil distance is added together and is between 54-72mm, such as 60.
  • Monocular: Each pupil distance is specifically called out and is between 26-36mm, such as 30/30 or 32/31.
  • Other: Sometimes your eyecare professional calls out two numbers, one for distance and the other for close work like reading. So 66/63 means that 66 is the distance and everyday use, and 63 is specifically for reading glasses.
PD Measurement
More Details
Total Retail Price
Purchase price with no discount.
Copay
Your VSP Vision Care plan determines this payment. You pay this amount once during your plan year, and it won’t be applied to future purchases when using your VSP benefit.
Frame
This is calculated by taking the retail price of the frame and applying your VSP benefit frame allowance. You can only use a frame allowance when combined with prescription (Rx) lenses. You also receive a 20% discount off any remaining balance.
Lens Package
Your VSP plan my not fully cover the package you selected, so you must pay the remaining balance.
More Details
Total Retail Price
Purchase price with no discount.
Frame
As a VSP memeber you recieve 20% off the retail price of the selected frame.
Lens Package
As a VSP memeber you recieve 20% off the retail price of the selected lens package.
SELECT A LENS PACKAGE
To continue with the ordering process, please select a Lens Package.
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info@eyeconic.com 1-855-EYECONIC (1-855-393-2664) Customer Service Mon-Fri 7:00 a.m. - 5:00 p.m. PT
It’s time for a new pair of shades—maybe two. That’s because your personal style isn’t limited to just one part of your life. Click on any of the experts below for details on matching sunwear to lifestyle. They’re looking out for you!
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