Customer Service Team is knowledgeable, caring, and available to help you browse,
buy, and/or work back with your eyecare professional.
Questions? Please feel free to contact
us at 1-855-EYECONIC (1-855-393-2664) or firstname.lastname@example.org
Our hours are Monday to Friday, 7:00 a.m. to 5:00 p.m. PT.
Return & Exchange Policy
We want you to be satisfied with your purchase—if not, we’re happy to give you a refund or exchange.
- Within 14 days of the ship date, please contact the Customer Service Team at 1-855-EYECONIC (1-855-393-2664) or email@example.com. They’ll provide a Return Number (RN).
- Within 30 days of the ship date, please send the merchandise to Eyeconic.
- Glasses damaged beyond normal wear and tear and contacts removed from their original packaging can’t be refunded.
- The product receipt will be verified with the shipping company.
- All refunds will be credited to the payment method used for the affected order.
Read on for the specific details.
Did you type in the wrong prescription?
Send the contact lenses or glasses back and we'll replace them. You'll just need to cover the cost of the new lenses and shipping.
Did we make a mistake on the prescription?
We guarantee 100% accuracy! We’ll replace your lenses at no charge and cover the shipping.
Did we send the wrong lenses?
We’ll give you a 100% refund and cover the shipping.
When will you see a refund on your credit card?
Please allow 2 - 3 weeks for the refund to be issued.
Your information is protected.
- All access to the site and to your data is restricted by your password.
- We use secure socket layer (SSL) encryption to protect the transmission of credit card information through the site.
- We’ll never include protected data in e-mail communications.
You deserve both superior eyecare and convenience. That's why Eyeconic has teamed up with the VSP doctor network. VSP doctors provide
patients with the personalized care they deserve, and with thousands of locations–you're sure to find a great doctor near you.
© 2014 Eyeconic, Inc. All rights reserved. VSP and eyeconic.com are registered trademarks, and Eyeconic is a trademark, of Vision Service Plan.