Customer Service Team is knowledgeable, caring, and available to help you browse,
buy, and/or work back with your eyecare professional.
Questions? Please feel free to contact
us at 1-855-EYECONIC (1-855-393-2664) or
Our hours are Monday to Friday, 7:00 a.m. to 5:00 p.m. PT.
Return & Exchange Policy
We want you to be thrilled with your purchase—if not, we’re happy to give you a refund or exchange.
Read on for the specific details.
Did you type in the wrong prescription?
Send the contact lenses or glasses back and we'll replace them. You'll just need to cover the cost of the new lenses and shipping.
Did we make a mistake on the prescription?
We guarantee 100% accuracy! We’ll replace your lenses at no charge and cover the shipping.
Did we send the wrong lenses?
We’ll give you a 100% refund and cover the shipping.
When will you see a refund on your credit card?
Please allow 2 - 3 weeks for the refund to be issued.
Here’s how to ship merchandise back to us:
Contact the Customer Service Team within 14 days of the ship date at 1.855.EYECONIC (1-855-393-2664) or
firstname.lastname@example.org, and they will give you
a Return Merchandise Authorization (RMA) number. Merchandise must be received at Eyeconic within 30 days from the original ship date without any marks or scratches.
Contact lenses must be in their unopened, original packaging, and resalable.
Place the merchandise in the original Eyeconic shipping box. If you can’t, use a sturdy shipping box.
For easy tracking, please include a copy of your invoice and write the RMA on it.
Your information is protected.
All access to the site and to your data is restricted by your password.
We use secure socket layer (SSL) encryption to protect the transmission of credit card information through the site.
We’ll never include protected data in e-mail communications.
You deserve both superior eyecare and convenience. That's why Eyeconic has teamed up with the VSP doctor network. VSP doctors provide
patients with the personalized care they deserve, and with thousands of locations–you're sure to find a great doctor near you.
© 2013 Eyeconic, Inc. All rights reserved. VSP and eyeconic.com are registered trademarks, and Eyeconic is a trademark, of Vision Service Plan.