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Customer Service
The EyeconicTM Customer Service Team is knowledgeable, caring, and available to help you browse, buy, and/or work back with your eye care professional.

Questions? Please feel free to contact us at 1-855-EYECONIC (1-855-393-2664) or Our hours are Monday to Friday, 7:00 a.m. to 5:00 p.m. PT.
Return & Exchange Policy
We want you to be satisfied with your purchase, and we’re happy to give you a refund or exchange if you’re not.
  • Within 14 days of the ship date, please contact the Eyeconic Customer Service Team at 1-855-EYECONIC (1-855-393-2664) or They’ll provide a Return Number (RN) and return label.
  • Within 30 days of the ship date, please send the merchandise to Eyeconic using the return label.
  • Glasses damaged beyond normal wear and tear and contacts removed from their original packaging can’t be refunded.
  • The product receipt will be verified with the shipping company.
  • All refunds will be credited to the payment method used for the affected order.
Read on for more details.

Did you type in the wrong prescription?
Send the contact lenses or glasses back and we'll replace them. You'll just need to cover the cost of the new lenses and shipping.

Did we make a mistake on the prescription?
We guarantee 100% accuracy! We’ll replace your lenses at no charge and cover the shipping.

Did we send the wrong lenses?
We’ll give you a 100% refund and cover the shipping.

When will you see a refund on your credit card?
Please allow 2 - 3 weeks for the refund to be issued.

Secure Shopping
Your information is protected.
  • All access to Eyeconic and to your data is restricted by your password.
  • We use secure socket layer (SSL) encryption to protect the transmission of credit card information through the site.
  • We’ll never include protected data in e-mail communications.
  • Please refer to our HIPAA Privacy Policy for additional details on how we protect your information.
Eyeconic Logo 1-855-EYECONIC (1-855-393-2664) Customer Service Mon-Fri 7:00 a.m. - 5:00 p.m. PT
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